Privacy Policy
Last Updated: (February 19, 2026)
Reno Outdoors (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, make a booking, contact us, or use our services.
By using our website or booking our services, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect the following information:
Personal Information
Full name
Email address
Phone number
Billing information
Payment information
Pickup and drop-off details
Emergency contact information (when necessary)
Information provided during booking or communication
Automatically Collected Information
When you visit our website, we may automatically collect:
IP address
Browser type
Device information
Pages visited
Referral sources
Date and time of visits
Website usage statistics
How We Use Your Information
We use your information to:
Process and manage bookings
Provide transportation and tour services
Communicate regarding reservations
Send booking confirmations and updates
Improve our website and services
Respond to customer inquiries
Prevent fraud and unauthorized activity
Comply with legal obligations
Payment Processing
Payments may be processed through third-party payment providers such as PayPal, WooPayments, Stripe, credit card processors, and other secure payment gateways.
We do not store complete credit card information on our servers. Payment information is handled directly by our payment processing partners according to their own privacy and security policies.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
Improve website functionality
Remember user preferences
Analyze website traffic
Enhance user experience
Support advertising and marketing efforts
Users may disable cookies through their browser settings; however, some website features may not function properly.
Third-Party Services
We may use third-party providers to assist with:
Payment processing
Website hosting
Email communications
Analytics services
Marketing services
Reservation management
These providers may access information only as necessary to perform services on our behalf.
Information Sharing
We do not sell, rent, or trade your personal information.
We may share information:
With service providers assisting our business operations
When required by law
To protect our legal rights and safety
In connection with business transfers, mergers, or acquisitions
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, disclosure, or destruction.
While we strive to protect your information, no method of electronic transmission or storage is completely secure.
Marketing Communications
If you provide your contact information, we may occasionally send promotional offers, updates, or travel-related information.
You may opt out of marketing communications at any time by following the unsubscribe instructions or contacting us directly.
Children’s Privacy
Our services are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13 without parental consent.
Your Rights
Depending on your location, you may have rights regarding your personal information, including:
Access to your information
Correction of inaccurate information
Deletion of certain information
Objection to certain processing activities
Requests may be submitted using the contact information below.
Retention of Information
We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.
